Woman who called 144 told to 'calm down'

Friday, 12 January 2024 06:30

Geneva’s emergency phone service is apologising after a woman who called because her father had collapsed was told to calm down.

She called at the end of November in the middle of the afternoon. The operator said to her ‘calm down or I’m hanging up.’ The operator then put the phone down.

The manager of the 144 Emergency Unit, Robert Larribau, has apologised to the woman and promises that measures have been taken to make sure it doesn’t happen again.

The woman called 144 a second time – and got the help she needed.

Her father had suffered a cardiac arrest and was in intensive care for several days.

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