Geneva spa faces legal action over voucher

The Geneva spa, Le Bain Bleu, is facing legal action from an unhappy customer after they tried to use a voucher worth CHF 415.

The customer had taken a picture of the voucher on her phone, which had the activation code. But the spa insisted on the paper version. The customer consulted the terms and conditions and it made no mention the physical copy was necessary. 

The local TV station, Léman Bleu was contacted. When they checked the Ts and Cs – they found the condition to have the paper version had been added. 

The Swiss Romande Consumer Association says the terms which apply were the ones published at the time of purchase – so the customer has the right to take legal action.

More from Bitesize News

  • Govt won't react to Trump tariff immediately

    The Federal Council says it will not take any immediate retaliatory measures against the United States following the Trump Administration’s decision hit Switzerland with a 31% tax on exports.

  • Geneva will be hard hit by tariffs

    Geneva is likely to be one of the worst hit cantons following the new US tariffs.

  • 'Blick' calls Trump 'angry old man'

    In a hard-hitting editorial in the Blick newspaper this morning – it calls Trump an ‘angry old man’ - the paper says the Federal Council has to face the issue of world trade with clarity and courage – but admits it has a tough job ahead.

  • Population hits new high

    The number of people living in Switzerland has risen to a record 9.05 million – a rise of 1% - despite a fall in immigration.

  • Court rejects car tax arguments

    A Geneva court has thrown out an appeal against the new vehicle tax levied by Geneva which caused shock and surprise at the beginning of the year when many saw their tax bills soar.

  • Tariffs on US Swiss goods 'confusing'

    US president Donald Trump unveiled a series of tariffs against countries around the world. He says the United States has been ‘looted, robbed and raped’ by friends and foes alike.

Download our app

  • Available on the App Store
  • Available on Google Play