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Rise in Swiss train transport complaints

National News // Oct. 7, 2019

More and more people are complaining about the trains. 

Pixabay Rise in Swiss train transport complaints

Broken toilets and the closure of ticket offices are the main reasons – but also delays and cancellations.

One extreme case handled by the Ombudsman was a young man who was traveling from Geneva to Lucerne after a party and couldn’t find a working toilet. He ended up needing medical treatment at hospital in Lucerne where doctors had to insert a catheter.

The move to digital tickets means offices are being closed, but many passengers prefer buying their ticket from a person.

Swiss Federal Railways responded to the criticism saying the complaints are being taken seriously.

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