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Bank refuses to compensate hacked woman's loss

National News // Oct. 1, 2019

The Basel Kantonal Bank is refusing to compensate a customer after her account was hacked and she lost CHF 28,000.

Pixabay Bank refuses to compensate hacked woman's loss

The fraud took place at the end of last year. A woman has been arrested.

The customer says the bank is not refunding the money as they say it's not their fault. It's thought likely the customer inadvertently downloaded a virus which was able to hack her account.

A spokesman for the bank says it's normal practice across the industry. Banks cannot be held liable for the security of the customers’ computer.



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