Consumers say cheap train upgrades are 'unfair'
Consumer protection groups are calling unfair a programme by Swiss Federal Railways to allow cheap upgrades to first class.
The idea is train staff are permitted to allow second class passengers to choose to upgrade to first class on busy services for prices between 5 and 20 francs – depending on length of journey.
Normally a first class ticket is about double the price of second class.
It’s hoped the offer will alleviate overcrowding in the second class carriages. But the Foundation for Consumer protection says the offers means that prices are not transparent and not accessible to everyone.
It seems the idea has been implemented quietly. The offer has been running since March – and has only been reported in the press now.