easyJet promises a smoother ride Thursday, 20 January, 2011 Chronic delays, poor communication with passengers, cancellations—2010 seemed like a bad year for easyJet, at least on the surface. But beyond the scratched image, the company did rather well last year. easyJet held a press conference at Geneva International Airport yesterday to give out figures and talk about its new focus. WRS’s Lucas Chambers was there:
Apologies, answers from easyJet Wednesday, 18 August, 2010 The head of easyJet in Switzerland has come out and apologised for the problems faced by the airline over the summer. Jean-Marc Thévenaz is quoted in the Swiss press as saying the company is working seven days a week to contact discontented passengers and sort out compensation. He also says they’ve put measures in place to ensure a reduction in the amount of delays, including have a plane on standby. WRS’s Conor Lennon spoke to Mr. Thévenaz, but first we hear from independent Swiss aviation expert and former pilot Pierre Condom.
Forget delays—easyJet takes off early Monday, 9 August, 2010 easyJet is still in the firing line for failing to meet its basic corporate obligation to stick to its own flight schedule. Flights taking off late is one problem—but how about when they leave early? According to last Wednesday’s Blick newspaper, a flight from Alicante to Basel left 50 minutes early and a family was left stranded. After a spate of last-minute delays and cancellations in recent weeks, easyJet management has been ticked off by frustrated authorities at EuroAirport Basel-Mulhouse-Freiburg. It is, after all, the main airline servicing the airport. As for the many passengers frustrated by the company’s chronic punctuality problems, it seems there is very little to be done beyond the obvious. WRS’s Susan Flory caught up with Beat Dannenberger, ombudsman to the travel industry.
easyJet founder threatens to take back name Friday, 23 July, 2010 When the founder of easyJet says even he has had enough of delays, we can be certain there’s a real problem. Striking air traffic controllers in Paris have compounded problems this week, but for some reason easyJet seems to have been particularly affected. Now the budget airline’s founder and main shareholder Sir Stelios Haji-Ioannou has said he’ll withdraw the company’s right to use the name if the current management can’t get their act together. WRS’s Conor Lennon compares what easyJet had to say on the matter when we spoke to them last week, with the current worsening situation.
easyJet defends track record on delays Thursday, 15 July, 2010 Yesterday we reported that budget airline easyJet is being sued by a passenger who says he’s had enough of their service. Lawyer David Moinat and many listeners who subsequently got in touch, complained of delays and cancelled flights. Figures from website flightstats.com backed this up, rating easyJet as the worst airline for delays. However, some of you contacted us with tales of staff going out of their way for you and of problem free, cheap journeys. WRS’s Conor Lennon spoke to easyJet spokesperson Peter Voets.
Passenger sues easyJet over delays Wednesday, 14 July, 2010 Cancelled flights, delays and poor customer service. Just some of the complaints being levelled at low-cost airline easyJet, which flies from Zurich to the UK and from Geneva to many European destinations. The online platform flightstats.com has published figures showing easyJet is at the top of the pile when it comes to delays. According to the website, easyJet performs worse than other big airlines in terms of departure and arrival delays. David Moinat, a lawyer in Vaud, has gone as far as to launch a case against the airline, claiming compensation.
Business Report: Sir Stelios battles the board of easyJet Monday, 17 May, 2010 Sir Stelios Haji-Ioannou, who owns 38 percent of the company’s shares, resigned last week from the board of easyJet over differences of opinion in expansion strategy, but so far he’s not been able to convince other investors to do the same. Henk Potts has the story, and reminds us of the important economice events this week, including the release U.S. Empire State Manufacturing Survey, and the european finance ministers meeting.
All easyJet flights for Monday cancelled Monday, 19 April, 2010 Even if Swiss air space were reopened after 2 pm, the earliest easyJet flights would start back would be tomorrow. And once they do start it’s going to be a big job to unravel the backlog and get back to business, says airline spokesman Peter Voets.